If you have stairs in your home, please measure up to ensure that the mattress can be moved through your staircase.
Unfortunately, many homes have staircases that have not been designed to move bulky furniture through. If you’ve had difficulty moving a couch or fridge up the stairs in your home, you will most certainly have the same problem with a Queen or King size mattress.
At the lowest point, (A) the ceiling height above your stairs needs to be a
minimum of 200cm high.
If your home has a 90 or 180 degree turn in the staircase, the landing will
need to be a minimum of 200cm wide (B) x 100cm deep (C) in order for us to manoeuvre the mattress through the staircase.Sherman mattresses do not bend or flatten in any way so it is not simply a matter of “squeezing them through” a tight space or for our delivery team to just “try a little harder”.
Our delivery team will take great care to not damage your home. We also adhere to strict OH&S guidelines in order to prevent workplace accidents or injuries so our delivery team are not able to lift mattresses over chest-height. This includes lifting over balconies or over high railings.
Please understand that if your staircase is smaller than the dimensions listed above or, if there are obstacles such as wall lights or stair bannisters that prevent us from moving the mattress up the stairs, we may have to abandon the delivery.
In this situation, you may choose for us to leave the mattress in a more accessible area of your home or we will remove the mattress and offer you a refund. However, in the case where you have not alerted us to any possible problems before the delivery, we may charge you a $99 delivery
abandonment fee that will be deducted from your refund.
If you have any concerns about your delivery, please contact us well ahead of your scheduled delivery day on 1300 982 325 or firstname.lastname@example.org.